Shep Hyken: Customer Service & CX Expert

@shephykenspeakerUShost: Shep HykenAnalyzed

Leadership & managementMarketingcustomer servicecustomer experiencecustomer loyaltyleadershipcompany culture
Open on YouTube

Audience and activity

Subscribers19.0K
Views per video33median of the last 30
Views per subscriber0.00how many actually watch
Comments per video0median
Uploads per month6.0
Last upload2d ago2026-10-06
Total views2.8M
Total videos1.8K
Long-form / Shorts15% / 25%

Counts come from the YouTube Data API and are refreshed regularly; medians are computed from the channel's last 30 videos.

What Shep Hyken: Customer Service & CX Expert makes

Topics customer service, customer experience, customer loyalty, leadership, company culture

Shep Hyken is a customer experience expert, New York Times & Wall Street Journal bestselling author, and Hall of Fame keynote speaker who helps companies create better customer experiences, build customer loyalty, and turn employees into customer-focused leaders. On this channel, Shep shares practical ideas and insights about customer service, customer experience, customer loyalty, company culture, employee experience, leadership, and the latest trends shaping the customer journey, including AI and its impact on customer service. You'll find keynote clips, interviews, customer experience strategies, business insights, and actionable ideas you can put to work immediately. Shep is the author of more than 8 books, including multiple New York Times and Wall Street Journal bestsellers. Subscribe to the channel for practical ideas to create better customer experiences, stronger customer loyalty, and more customer-focused cultures. Learn more about Shep: https://www.hyken.com

Features other people

Recent videos

TitlePublishedViewsLength
The Secret Habit Behind Unshakable Customer LoyaltyShort2026-10-07221 min
How Do Memberships Create Customer Loyalty? Jeff Helfgott on Customer Experience2026-10-062918 min
How to Operationalize Customer Retention2026-10-053321 min
The Experience Gap: How AI Can Help Improve Customer Experience2026-10-05213 min
One Customer Service Habit That Builds Loyalty2026-10-051291 min
Delivering Consistent On-Brand Customer Experiences Every Time with Greg Tucker2026-10-041221 min
6 Customer Service Sayings That Need an Update2026-10-011415 min
The Best Way to Support Employees During Customer Service WeekShort2026-09-301351 min
A Simple Leadership Question That Works2026-09-281581 min
“Engineering” Memorable Customer Experiences with Lou Carbone2026-09-27292 min

Contact Shep Hyken: Customer Service & CX Expert

Email none found in the channel description

Website www.hyken.com

YouTube youtube.com/@shephykenspeaker

Contacts come only from what the channel publishes — its description and linked website.

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