Tidio

What Tidio makes

Topics ai, customer-service, automation, small-business, chatbots

Tidio is an AI-powered customer service platform built for small and medium-sized businesses. It brings together live chat, help desk ticketing, chatbot automation, and an advanced AI agent in one solution. Teams can manage real-time conversations, automate FAQs, capture leads, and centralize support across channels from a single dashboard. Lyro, Tidio’s AI agent, resolves customer questions using verified business knowledge. It is designed to be responsible, reliable, and transparent – delivering accurate answers in your brand voice, taking action to resolve issues, and seamlessly handing conversations over to human operators when needed. With CRM integrations, customizable workflows, and scalable pricing, Tidio helps reduce response times and increase resolution rates. Rated 4.7 across G2, Capterra, SoftwareAdvice, and GetApp, and 4.3 on Gartner.

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