Tap CXM - Valuable, Connected Customer Experiences

@tapcxmGBhost: Chantelle Casey and Mark ClydesdaleAnalyzed

MarketingTech industry commentaryEthicscustomer-experiencecx-strategiesmarketingloyalty-programsbusiness-transformation
Open on YouTube

Audience and activity

Subscribers2.3K
Views per video53median of the last 30
Views per subscriber0.02how many actually watch
Comments per video0median
Uploads per month1.3
Last upload23d ago2026-10-06
Total views81.0K
Total videos55
Long-form / Shorts25% / 55%

Counts come from the YouTube Data API and are refreshed regularly; medians are computed from the channel's last 30 videos.

What Tap CXM - Valuable, Connected Customer Experiences makes

Topics customer-experience, cx-strategies, marketing, loyalty-programs, business-transformation

The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX leader, marketer, or enterprise decision-maker, Tap CXM’s podcast offers practical advice to help you mastering customer experience (CX) in today’s ever-changing, competitive landscape.

Features other people

Recent videos

TitlePublishedViewsLength
Pay Isn't Why People Leave2026-10-20251 min
Turnover Costs More Than You Think2026-10-12581 min
The True Cost of Turnover2026-10-06661 min
Why Employee Experience Is the Secret to Better Customer Experience2026-10-064535 min
More Data Doesn’t Mean More PersonalisationShort2026-09-08181 min
Consent Isn’t The Same As TrustShort2026-09-0781 min
Is It Legal, Or Is It Right?Short2026-09-02111 min
When Personalisation Becomes Manipulation: The Ethics Of Modern Marketing2026-09-013836 min
AI Isn't a StrategyShort2026-08-1851 min
Every Workaround Has a CostShort2026-08-109.9K1 min

Contact Tap CXM - Valuable, Connected Customer Experiences

Email none found in the channel description

YouTube youtube.com/@tapcxm

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